Privacy Policy

Last updated - Jan 2022

Thank you for choosing to be part of our community at Muse Diagnostics Private Limited ("Muse", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices with regard to your personal information, please contact us at the details mentioned in Section 12 of this policy. 

 

This privacy policy describes how we might use your information available with us. In this privacy policy, if we refer to “you” or “your” it shall mean any person who is browsing, accessing, using the website, mobile application or device for the authorized uses and is compliant of the End-User License Agreement. The purpose of this privacy notice is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our website, mobile application, hardware device and any other services immediately. 

 

Please read this privacy policy carefully, as it will help you understand what we do with the information that we collect.


 

TABLE OF CONTENTS:

  1. WHAT PERSONAL INFORMATION OR DATA WE COLLECT AND HOW WE USE IT?

  2. YOUR CONSENT TO THE PRIVACY POLICY AND CONSENT WITHDRAWAL MECHANISM.

  3. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

  4. RIGHTS OF USERS

  5. DISCLOSURE OF PERSONAL INFORMATION OR DATA COLLECTED

  6. HOW LONG DO WE KEEP YOUR INFORMATION?

  7. STORAGE OF PAYMENT INFORMATION

  8. THIRD-PARTY SERVICES

  9. PRECAUTIONS TAKEN TO PROTECT THE PERSONAL INFORMATION COLLECTED

  10. COOKIE MANAGEMENT

  11. UPDATES TO THIS PRIVACY POLICY

  12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?




 

  1. WHAT PERSONAL INFORMATION OR DATA WE COLLECT AND HOW WE USE IT?

 

  1. What is personal information?

 

For the purposes of this privacy policy, "personal information" shall mean any information that relates to a natural person, which either directly or indirectly, in combination with other information that is available to us, is capable of identifying such person. 

 

  1. Personal information you disclose to us.

 

We collect personal information that you voluntarily provide to us when you register or you use our mobile application, device, or services, including purchasing something from our store as part of the buying or selling process or browsing our website. 

 

The personal information that we collect depends upon the context of your interactions with us, the choices you make and the features you use on our mobile application and device. This includes: 

  • your name,

  • your address

  • your email address.

  • [•]

  • [•]

  1. Information automatically collected

We automatically collect certain information when you visit, use, navigate, browse the website, mobile application and the device. This information does not reveal specific identity (like your name and contact details) but may include device usage information such as your internet protocol (IP) address, browser and device information and characteristics, operating system, language preferences, device name, country, location etc. This information is needed to maintain the security and operation of our mobile application, website and device and for our internal analytics and reporting purposes. We also collect information through cookies and similar technologies.

We collect personal information from you by lawful and fair means. The personal information or data collected by us will be used for the purpose(s) consistent with the reason you provided it to us, or for another related lawful purpose. 

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

  1. YOUR CONSENT TO THE PRIVACY POLICY AND CONSENT WITHDRAWAL MECHANISM.

When you use our services or browse our website, mobile application and device, you consent to our collecting of personal information or data during the time you are in use of our website, mobile application and device. 

 

For website, this includes but is not limited to, you providing us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, it is implied that you consent to our collecting it and using it for that specific purpose only for which it is collected. 

For the mobile application and device, you may enter or record personal information which may be related to your health, illness, diseases and condition and will be stored on your device or a cloud server. You consent for our access to such data on the following conditions: 

  1. The data shall not be identifiable and shall be masked, and

  2. The data shall be stored and accessed for internal analytics and reporting purposes.

 

We, however, do not represent, warrant or guarantee that our safeguards to prevent unauthorized access to your personal information are full proof. Further, we may have to access your personal information in order to investigate any deficiencies, complaints, or grievances that you bring to our notice. You hereby specifically authorize us to access your medical information in such cases. Notwithstanding anything contained herein, we may disclose/transfer your personal information in accordance with applicable laws of the state.

 

For marketing purposes, if any personal information or data is collected, we will either ask for your express consent or provide you with an opportunity to decline such request.

 

Age of Consent

 

By using the website, mobile application or device, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the website, mobile application or device.

 

How can you withdraw your consent?

If at any time, you wish to withdraw your consent regarding the collection, use or disclosure of your personal information or data, you can withdraw it by contacting us at info@museinc.in or mailing us at: 3rd floor, 29/1, Magrath road, Ashok Nagar stage 1, Bangalore 560025. However, such withdrawal of consent might make the device, mobile application and/or website inaccessible to you.


 

  1. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

Our website and mobile application offer you the ability to register and login using your third-party social media account details (like your Facebook or Google logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, profile picture as well as other information you choose to make public on such social media platform. 

We will use the information we receive only for the purposes that are described in this privacy policy or that are otherwise made clear to you on the relevant End User License and Terms of Use. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy policies to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.

 

  1. RIGHTS OF USERS

Right to access.  You have the right to request access to your personal information or data by making a request in writing to us by email or mail. 

Right to correct.  You have the right to request the correction of any data or personal information or data that you believe to be incorrect or out of date or incomplete. 

Right to erasure.  You have the right to request the permanent deletion of your personal information or data.

Right to restrict processing.  You have the right to request the restriction of processing of your personal information or data, to the extent it does not disrupt our services.

Right to transfer data. You have the right to request the transfer of your personal information or data that has been collected by us to another organization.  

Opting out of email marketing. You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we may still communicate with you, for example, to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. 

Exceptions.  There may be situations where your right to access your data or personal information is not absolute. In such circumstances, the law permits us to decline your request to provide you with access to your data.

 

  1. DISCLOSURE OF PERSONAL INFORMATION OR DATA COLLECTED

We may process or share your data that we hold based on the following legal basis: 

More specifically, we may need to process your data or share your personal information in the following situations:

  1. Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. 

  2. Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us. 

  3. Business Partners. We may share your information with our business partners to offer you certain products, services or promotions. 

  4. Other Users. When you share personal information or otherwise interact with public areas of the mobile application and website, such personal information may be viewed by all users and may be publicly made available. If you interact with other users of our and register through a social network (such as Facebook), your contacts on the social network will see your name, profile photo, and descriptions of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our mobile application or website, and view your profile.

 

We reserve the right to disclose your personal information or data collected if we are required by law to do so or if you violate our End User License Agreement and Terms of Use of the Device.

 

  1. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than [•] years, after the termination of your account or termination of your use of the device and/or mobile application, whichever is later. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

  1. STORAGE OF PAYMENT INFORMATION

We use third party payment gateways for processing payments. By accepting this privacy policy, terms of use and our End User License Agreement, you agree to the terms and conditions and all relevant policies of such third-party payment gateway provider. For your reference, you may access the terms and conditions of third-party payment gateway provider on  https://razorpay.com.


 

  1. THIRD PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

 

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of that particular jurisdiction(s) in which that service provider or its facilities are located.

 

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

  1. PRECAUTIONS TAKEN TO PROTECT THE PERSONAL INFORMATION COLLECTED

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

We, however, do not represent, warrant or guarantee that our safeguards to prevent unauthorized access to your personal information are full proof. By accepting this privacy policy, you agree to not hold Muse or its affiliates liable for any data breach or unauthorized access of your personal data which has been caused due to any reason other than the gross negligence of Muse.

 

  1. COOKIE MANAGEMENT

A "cookie" is a packet of information stored on your computer that allows us to identify and interact more effectively with your computer. We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

 


 

  1. UPDATES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information. 

 

  1. HOW CAN YOU CONTACT US ABOUT THIS NOTICE? 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@museinc.in or by mail at 3rd floor, 29/1, Magrath road, Ashok Nagar stage 1, Bangalore 560025